As a result of the curtailment of the 2019/20 Sky Bet League Two season, Macclesfield Town confirmed arrangements regarding season ticket refunds last week.
The outline of which is set out below -
What Are The Options?
The Club are offering four options in respect of this, with the value of refund calculated on a pro-rata basis.
The first option is to claim a credit to be levied against the purchase of a 2020/21 season ticket.
Whilst we do appreciate the fact that there are still some fundamental questions left to be answered surrounding the new campaign, it is hoped that this option will still be attractive to some of our loyal season ticket holders.
That said, there is much uncertainty - not least surrounding when fans will be able to come back into the Moss Rose and in what capacity. As a result of this, our second option allows the refund to be levied against a 2021/22 season ticket.
Our third option allows season ticket holders to donate the full value of their refund in order to provide free match tickets for NHS workers during the 2020/21 campaign.
A running total of the amount donated to our amazing healthcare staff will be published on a weekly basis and tickets to home games will be provided to any current NHS staff on production of valid identification.
Finally, in addition to the three options documented above the Club are also offering to refund the pro-rata value directly to season ticket holders.
This will allow supporters to receive a BACS payment directly into their nominated account covering the full amount of the refund.
How Do I Advise The Club Which Option I Would Like To Take Up?
Where at all possible, we would very much appreciate it if season ticket holders could indicate their preferred refund choice by emailing email@example.com
This will ensure that phone lines are kept as free as possible and waiting times are kept to a minimum.
In addition to indicating your preferred choice, please include the below in order for us to process this in the quickest time possible -
Date of birth
Area of the ground that your season ticket relates to.
Further to this, anyone requesting the BACS refund option is also asked to indicate which account they would like the refund to be sent. We would therefore need confirmation of the below in order to process the payment -
If emailing the Club is not possible, then season ticket holders can call us on (01625) 264686 in order to advise which option they would like to opt for.
Fans will be able to contact the Club to advise their preference by telephone. We have staff on hand between 10am and 4pm Monday - Friday in order to help with any queries whatsoever.
How Long Have I Got To Make My Decision?
The cut-off date to inform the Club will be noon on 31st August 2020.
At which point, any unallocated refunds will be allocated towards the provision of tickets for NHS staff.
If I Request A BACS Transfer, When Will This Be Sent?
From a logistical point of view, it makes sense to send all relevant payments on the same day.
As such, we will be looking to process these as soon as possible after the 31st August cut-off point and will update everyone via the official site when the definitive date has been confirmed.
I Have An Individual Match Ticket For A Cancelled Game, How Will I Be Refunded For It?
Match tickets work slightly differently and are largely dealt with by TicketCo in terms of issuing refunds.
Anyone who bought their ticket online or via the app should expect for a full refund to be processed imminently if it hasn't been already.
If your match ticket was bought directly from the Club, then we will be providing a further update soon in terms of how this will be reimbursed to you.
We would like to thank all of our season ticket holders for their patience over recent weeks and look forward to hearing from them all in due course.